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I suggest you go back a few places Even if the telephone is sharing space with other means of communication it is what we turn to when we need an urgent response or when we are very interested in closing a deal You can test it yourself search Complain Here for the numbers of complaints from users who did not have their calls answered If the telephone is not an important channel why do we value it so much when we are not answered.

Also read our content on The Importance of Telephone in the Omnichannel Journey Don t miss any more opportunities that come over the phone The WhatsApp A survey carried out by Opinion Box in partnership with Mobile Time Phone Number List recorded that of respondents use WhatsApp to communicate with brands Among the main reasons for using the app are search for information technical support and the purchase of products and services.



WhatsApp is key to an omnichannel journey The communication channel brings greater  by combining the convenience of online shopping and the proximity between brand and customer The e mail At some point in your life you must have already used your email to talk to a company This communication channel is still preferred by most people even more so when the subject does not require much urgency.